MetaTrader Platform FAQs

Where can I download the MetaTrader software?

Click here to sign up for a free practice account. You will be provided with a link to download the MetaTrader 4 software.


What lot sizes are available in the platform?

MetaTrader users have the option to trade in micro (.01), mini (0.1) and standard lots (1.0)


Where can I download MetaTrader Mobile?

Existing clients and registered demo users can click the following links to download MetaTrader 4 Mobile. You can use the same User ID and password to switch between MetaTrader 4 and MetaTrader 4 Mobile platforms. Within the mobile app, simply go to Tools > Login and enter your account credentials in MetaTrader 4 Mobile.

Download to your mobile Requirements

iPhone iOS 4.0 or later

Android Android 2.1 and up

Can I use the MetaTrader platform on my Macintosh computer?

The MetaTrader 4 platform is Windows based and is unable to run on Macintosh-based Operating Systems.


Where can I obtain my account reports?

The dealing software tracks all trading activity in real time, allowing clients to view current open positions, real-time profit and loss, margin availability, account balances and all historical transaction details directly on-screen.
In addition, customers can access their account statements by right-clicking in the Account History tab and selecting their time frame.


What ports do I need to have opened to run MetaTrader 4?

You will need to open port 443 on your firewall to run the MetaTrader 4 platform.


How do I fix the "Waiting for Update" message on my charts?

Click on the symbol you wish to view from the Market Watch section of the trading platform and drag it into the chart window.


How can I change the default language?

To change your language preference, go to View > Languages. Select your default language. You may need to restart the MetaTrader 4 application for the changes to take effect.


How do I zoom in or out of a chart?

To zoom in or out of a chart, right-click on the chart and select Zoom In or Zoom Out. You can also use the keyboard shortcut (Shift +) to Zoom in and (Shift -) to Zoom out.


How do I change my chart type?

From the top Menu bar, select Charts. Choose your chart type preference.


How can I create Trend Lines and other Line Studies?

To add a trend line or line study, go to Insert > Lines and choose a line study. Line studies can be adjusted on the chart by dragging the white point to the desired area.


How do I view the time frame toolbar?

To view the time frame toolbar, go to View > Toolbars and make sure that Periodicity is checked. You will then see the following buttons in the new toolbar:
M1 = 1 minute chart
M5 = 5 minute chart
M15 = 15 minute chart
M30 = 30 minute chart
H1 = 1 hour chart
H4 = 4 hour chart
D1 = daily chart
Q1 = weekly chart
MN = monthly chart


What time zone is used for charts and can I change it?

Charts are in Greenwich Mean Time (GMT) and cannot be changed.


Are there hours when the MetaTrader system is unavailable?

Maintenance is performed on the MetaTrader servers daily from 5:30 to 5:45 pm ET and there may be intermittent delays during this time. The MetaTrader system is taken offline Saturdays at 12:00 am ET for approximately 20 minutes in order to perform weekly maintenance. You will not be able to access the live or demo environments at that time.


How do I place a trade within the MetaTrader 4 platform?

To place a trade, select Tools > New Order. Choose the currency pair’s symbol, the trade size volume, and Market Execution for Type. Click Sell or Buy within the Market Execution section to place the trade.


How do I close an open position?

To close an open position, double-click the position within the Trade section of the platform. Within the Order ticket, click the Close button. You will receive a confirmation of your trade.


How close to the prevailing price can I place stop and limit orders?

The corporate breakdown of shares or Share Registry should be within the official Articles of Incorporation. If the details are not within the corporate documentation, please contact us at your earliest convenience.


Do trailing stops remain active when I turn off my computer?

No, trailing stops are maintained locally on your machine and therefore require that your MetaTrader 4 platform remain on and connected to the internet. If you disconnect the MetaTrader 4 platform from the system, any open trailing stops will be converted to a hard stop or limit.